Ordering & Payments
What payment methods do you accept?
We accept PayNow/Credit Cards/ShopeePay/GrabPay for Singapore orders.Can I request a specific card not listed?
Yes! DM us on Instagram or WhatsApp (+65 8990 0571) with details.Do you offer bulk discounts?
No, all customers are treated equally.Why was my order canceled?
Rare, but possible if the card was mislisted (sold out/damaged) or payment wasn’t confirmed within 24 hours. We’ll notify you immediately.
Shipping & Tracking
Do you ship internationally?
Yes – we ship to 17 countries across Asia & Oceania, including Malaysia, Japan, Korea, Taiwan, Hong Kong, Australia and more. See our Shipping & Delivery page for rates and delivery times.How are cards packaged?
Sleeved → toploader → bubble-wrapped → rigid box → waterproof mailer. High-value cards get extra protection.Can I upgrade/modify shipping?
Leave a note at checkout (e.g., same-day delivery, delayed shipping). Fees may apply.How do I track my order?
Tracking info is available once your order is shipped. For urgent help, WhatsApp us.What if my order arrives damaged?
Contact us within 48 hours with photos. We’ll assist with claims or reship if packing was at fault.
Card Conditions & Grading
Are your cards authentic?
100% yes! We inspect all cards and guarantee authenticity.Do you sell graded cards (PSA/CGC)?
Yes! Check out “Graded Slabs” in our shop.What’s your condition grading scale?
TCGplayer standards: Mint (M), Near Mint (NM), Lightly Played (LP).How do you price cards?
Based on eBay, TCGplayer, YuYutei, and local market trends.
Shop Policies
Do you offer local pickup?
Yes, for orders above $100. Message us to arrange.Do you sell sealed products?
Singles and graded slabs are our specialty, and we also stock a small selection of sealed and mystery products – check the Sealed Product and Mystery categories for what is currently available.Do you buy/trade cards?
Yes! Check our posted buy prices and get an instant quote on our Buyback page or in the Cardian app, then get paid by PayNow or Cardian store credit. For cards not on the list, send photos via WhatsApp or Instagram.Is there a Cardian app?
Yes, the Cardian app is free on iPhone, Android and Huawei. Use it to buy cards, sell or trade cards to us, scan cards to identify and value them, track your collection and set checklists, follow market prices, get back-in-stock alerts on your wishlist, and track your CGC grading.What’s your return policy?
See our Refund & Returns Policy. Damaged cards must be reported within 48 hours of delivery, with photos.
Deals & Updates
How often do you restock?
At least twice monthly—follow our Instagram for alerts!Are there loyalty discounts?
Follow us on Instagram for exclusive deals, promos, and coupon codes!
Troubleshooting
My order is missing/lost.
Check tracking first. If unresolved, email support@cardian.sg or WhatsApp +65 8990 0571. Worst case scenario = refund.Received the wrong card?
Notify us immediately! We’ll cover return shipping and send the correct card.
